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Smart Water Systems
13 April - 14 April 2026
Smart Water Systems

Smart Water Systems Conference

Why this conference?

The 15th Annual Smart Water Systems conference is designed as a high-level forum to facilitate strategic dialogue and collaboration among water utility companies, solution providers, government authorities, and investment professionals. The primary goal is to examine cutting-edge technologies, explore the latest industry trends, and share best practices to advance the UK and European smart water market. Through an in-depth programme featuring case studies from pioneering water utilities and key industry stakeholders, we will explore how innovative tools such as IoT, Artificial Intelligence, and data analytics can transform network management, enhance leakage detection, and optimise resource efficiency, ultimately improving customer engagement and reducing water consumption.

Why Attend?

This conference offers a unique opportunity to gain actionable insights and connect with top-tier industry leaders shaping the future of water management. Featuring a carefully curated agenda, the program combines strategic keynotes, technical presentations, case studies and interactive panel discussions to provide you with a comprehensive view of the smart water landscape. Join us for two days of strategic networking and knowledge-sharing to position your organisation at the forefront of the smart water sector

We strive to deliver real insight and learning experiences through the expertly selected speakers, who are all recommended through our extensive research and consultation that is carried out across the industry. This two-day agenda offers you peer-to-peer networking with leaders in the Smart Water Market. We look forward to welcoming you to the conference in April.
 

FEATURED SPEAKERS

Andrew Tucker

Andrew Tucker

Water Demand Reduction Manager, Thames Water
Annesley Crisp

Annesley Crisp

Strategic Innovation Manager, Anglian Water Services Limited
Bob Taylor

Bob Taylor

CEO, Portsmouth Water
Doug Spencer

Doug Spencer

Smart Metering Lead, Anglian Water
Dr Mark Fletcher

Dr Mark Fletcher

Global Water Leader, Arup
Evelyn De Meyer

Evelyn De Meyer

Manager ad interim, Digital Water Meters, De Watergroep
Flavio Oliveira

Flavio Oliveira

Director, Water Supply Department, Aguas do Porto
Hilary Cox

Hilary Cox

IMA Smart Meter Data Analyst, Anglian Water
Howard Perry

Howard Perry

Targeting & Strategy Lead, Water Networks, Severn Trent Water
Jeremy Heath

Jeremy Heath

Innovation Manager, Sutton and East Surrey Water
Jon Chappell

Jon Chappell

Head of Water Resources and Planning, Water UK
Kevin Murray

Kevin Murray

Metering & Conservation Technical Manager, Uisce Éireann
Martin Jackson

Martin Jackson

Group IS Director / Chief Information Officer, Northumbrian Water
Matthew Hughes

Matthew Hughes

Smart Systems Strategy Manager, Anglian Water Services Limited
Neil Crookston

Neil Crookston

Smart Metering Process Analyst, Anglian Water
Rajesh Kumar

Rajesh Kumar

Smart Metering Operations Centre Manager, Thames Water
Richard Lavery

Richard Lavery

General Manager Revenue & Wholesale Services, Scottish Water
Rosie Rand

Rosie Rand

Non-Household Smart Metering & Demand Reduction Programme Manager, Thames Water
Steve Formoy

Steve Formoy

Finance Director, MOSL
Tanya Dady

Tanya Dady

Chair - Smart Metering Group, Future Water Association

Andrew Tucker

Water Demand Reduction Manager, Thames Water
Andrew Tucker

Andrew is the Demand Reduction Manager at Thames Water and is responsible for strategic direction of water savings through smart metering, water efficiency and customer engagement. He was previously Thames Water’s head of water efficiency. Key responsibilities include Thames’ strategy lead for AMP7 and AMP8 demand reduction programmes and targets across London and Thames Valley. He is overseeing the development and delivery of multiple initiatives on household and business customers - delivered in parallel with Thames Water’ smart metering rollout.

Andrew is also Thames representative on all external demand management policy and regulation, leads on public and stakeholder engagement on key water resource and efficiency matters.

Annesley Crisp

Strategic Innovation Manager, Anglian Water Services Limited
Annesley Crisp

Annesley Crisp is the Strategic Innovation Manager at Anglian Water, where she leads the development and delivery of the company’s innovation strategy. She has managed major initiatives such as the Shop Window Smart Water Systems Programme, applying digital technologies, AI and machine learning to enhance efficiency, optimise water supply, and reduce environmental impact.
With previous experience at the City of Cape Town’s Department of Water and Sanitation, as well as in environmental impact assessment and urban water research, Annesley brings a global perspective to water innovation and resilience. She is passionate about collaboration across sectors to accelerate sustainable solutions.

Bob Taylor

CEO, Portsmouth Water
Bob Taylor

Bob Taylor has over 40 years’ experience of the global water industry and is currently Chief Executive Officer of Portsmouth Water. Owned by Ancala Partners, Portsmouth Water has a 160 year plus history of providing water services on the south coast of the UK, today serving a population of around 800,000. The Company has a well established reputation as one of the consistently best performers in the sector and has recently embarked on the first major reservoir project to be built in the UK since privatization.

Doug Spencer

Smart Metering Lead, Anglian Water
Doug Spencer

A biology graduate, Doug joined AW in 1991 as a lab technician, moving on to Innovation working on process optimisation and control. In 1996 he joined operational water quality as a network scientist.

After gaining his MSc, managing strategic science and AMP 3 plumbosolvency programmes Doug moved to leakage in 2006 initially as West Engineer then the central management team delivering the consumption monitoring and customer leakage programmes.

In 2016 he joined metering as project manager for Smart AMI and is now Head of Smart Metering. Doug is a former member and chair of the CIWEM Scientific Group Committee.

Dr Mark Fletcher

Global Water Leader, Arup
Dr Mark Fletcher

Dr Mark Fletcher leads the Global Water Business of Arup and has been with the firm for 36 years.. An Arup Fellow and Fellow of the Royal Academy of Engineering. He is an international thought leader on sustainable water management, nature-based solutions and water resilience and has worked around the world. He is Chair of British Water which represents the interests of UK Water and wastewater, supply chain companies and former Chair of the Water Industry Forum

 

Evelyn De Meyer

Manager ad interim, Digital Water Meters, De Watergroep
Evelyn De Meyer

Evelyn De Meyer is Manager ad interim Digital Water Meters at De Watergroep, the largest water utility company in Flanders, Belgium, where she focuses on the implementation and smart use of digital water meters. Her educational background is a degree in Bioscience Engineering which forms the foundation for her work in water management technology.

Flavio Oliveira

Director, Water Supply Department, Aguas do Porto
Flavio Oliveira

Civil Engineer specialised in Hydraulics in University of Porto – Faculty of Engineering, he holds a postgraduate degree in General Business Management from Católica Porto Business School, and has more than 12 years of experience in Water Supply Systems Management, Water Loss, Non-Revenue Water, Water Safety & Security, Contingency & Emergency Plans, and Integrated Water Cycle Management.

He is currently the Water Supply Director at Águas e Energia do Porto, having previously been Manager of several departments of the utility. He’s also regularly responsible for academic internships & master and doctoral theses orientation, keynote speaker in several technical conferences, and carrying out specialized trainings.

He is the actual Coordinator of the Water Distribution Systems Committee, of Portuguese Water Systems Association, and he was already member of the Water Loss Specialist Group of International Water Association (IWA).

Hilary Cox

IMA Smart Meter Data Analyst, Anglian Water
Hilary Cox

Hilary joined Anglian Water Business as a Data Analyst in 2014, which became Wave following the non-household competitive market opening in 2017. After working on the merger with Northumbrian Water Business, Hilary moved back to Anglian Water in 2021, initially in Water Quality and transferred to Smart Metering the following year. She leads on the development of the reporting and analysis of Anglian Water’s smart meter data.

Howard Perry

Targeting & Strategy Lead, Water Networks, Severn Trent Water
Howard Perry

Howard Perry is a Water Network Operational Lead at Severn Trent, accountable for targeting and strategy. He and his team are responsible for planning and targeting leakage and consumption reduction activity and monitoring and reporting the Water Balance. He has worked in roles across Severn Trent’s Renewables, Bioresources and Asset strategy teams since joining the company in 2011. Howard began his career at Ofwat, working on enforcement, capital maintenance and climate change policy and completed a research masters focused on resilience in the water sector in 2013.

James Wilson

Manager of Smart Metering Delivery, Yorkshire Water
James Wilson

James Wilson is Manager of Smart Metering Delivery at Yorkshire Water, bringing over a decade of expertise in the water and utility sector.

In his current role, James is responsible for shaping and delivering Yorkshire Water’s smart metering strategy, including the PR24 plans aimed at achieving a ~7 megalitre per day demand reduction during AMP8.

His leadership has been pivotal in mobilising the Yorkshire Water Smart Metering programme aimed at installing 1.5m meters across AMP8 and leveraging LoRaWAN technology to enhance leak detection, operational efficiency, and customer insight.

Jeannette Henderson

Principal - Innovation, OFWAT
Jeannette Henderson

Jeannette has over 20 years' experience working collaboratively to develop and deliver a wide range of policy, strategy and transformational change programmes in central and local government with a particular focus on sustainability, climate change, innovation, local government and housing. At Ofwat Jeannette co-leads the team with oversight of the Innovation Fund and delivery of our competitions, in particular focussing on policy and strategy for the fund and ensuring a robust evaluation framework is in place to inform future policy. Jeannette also leads work to enable closer, more effective working between water sector regulators to support innovation.

Jeremy Heath

Innovation Manager, Sutton and East Surrey Water
Jeremy Heath

With more than 30 years' experience in the Water Industry, and a background in both mechanical engineering and database applications, Jeremy is responsible for the management of innovation within SES Water.

He has a keen interest in innovations that will transform how we manage our water networks, in particular smart metering, smart networks, artificial intelligence and IoT communications.

In addition to his role at SES Water, Jeremy is also the lead for the UKWIR national zero leakage project and is responsible for driving the UK leakage research programme.

Jon Chappell

Head of Water Resources and Planning, Water UK
Jon Chappell

Jon is Head of Water Resources and Planning at Water UK, leading on reforming the approach to water resources planning and speeding up the planning system so that the water industry’s infrastructure is easier to deliver, and at lower cost. Prior to that he has worked on the government’s 10 Year Infrastructure Strategy at HM Treasury and led on water policy at the National Infrastructure Commission, where he authored reports on reducing the cost of infrastructure delivery, reforming the planning system and introducing resilience standards for the water sector. He also wrote the environment and climate resilience chapter of the UK’s second National Infrastructure Assessment, covering infrastructure challenges ranging from ensuring future water supply, to reducing flood risk and decarbonising waste management.

Kevin Murray

Metering & Conservation Technical Manager, Uisce Éireann
Kevin Murray

Kevin Murray is Metering Policy and Commercial Manager at Uisce Éireann, Ireland’s national water utility. A Chartered Engineer and Fellow of Engineers Ireland, Kevin brings over 25 years of experience in water metering, policy, and commercial innovation. He leads national strategies for smart metering, water conservation, and digital transformation.

Kevin represents Uisce Éireann and Ireland on international standards committees, including CEN TC92 (Water Meters), contributing to the development of European and global standards. A frequent speaker at industry forums, Kevin is committed to advancing sustainable water management and the future of smart utilities through technical leadership and collaboration.

Martin Jackson

Group IS Director / Chief Information Officer, Northumbrian Water
Martin Jackson

Matthew Hughes

Smart Systems Strategy Manager, Anglian Water Services Limited
Matthew Hughes

Matt has a background in leading operational teams in the delivery of safe, clean drinking water, together with extensive experience in asset management, business optimisation and digital transformation.

Matt has led specialist teams in the delivery of a large and varied optimisation programme including network optimisation and pressure management, energy efficiency, treatment works optimisation and delivery of smart network solutions. These programmes delivered significant savings in non-revenue water, operational expenditure and carbon, while ensuring excellent customer service.

Matt is currently the senior leader on the Safe Smart Systems innovation initiative ensuring effective delivery on behalf of the UK water industry. This transformational programme aims to evolve water operations through the use of digital capabilities, including AI, and the organisational transformation necessary to make it successful.

Neil Crookston

Smart Metering Process Analyst, Anglian Water
Neil Crookston

Neil has been working with Anglian Water since 2014 in a variety of roles before finding his home in the Smart Metering Team in 2020. Over the course of a full AMP of smart metering roll out he has been involved in the creation of our Customer Leakage Tool that allows the automation of the identification and case management of continuous flows detected by smart meters. Neil is also focussed on Anglian Water's asset maintenance and data flow. Neil has supported the integration of smart meter processes for properties in the commercial market.

Rajesh Kumar

Smart Metering Operations Centre Manager, Thames Water
Rajesh Kumar

Rajesh is responsible for managing the day-to-day operations of the smart meters which involves planning of the smart meter rollout, custodian of the Meter Data Management System (MDMS) for meter reads collection and working with the field resources for remedial action of failing assets. In his previous roles he has been extensively involved in transformation and IT upgrade projects at Thames Water.

Richard Lavery

General Manager Revenue & Wholesale Services, Scottish Water
Richard Lavery

As General Manager – Revenue & Wholesale Services, Richard is responsible for Scottish Water’s wholesale service to retailers; household and non-household revenue; and customer pricing.

A Mechanical Engineering graduate, Richard has over 25 years utilities experience across the water, telecoms and energy markets, including both retail and wholesale roles, and has been involved in the development of Scotland’s wholesale market from the outset.

Richard is responsible for the deployment of smart metering across the non-household customer base in Scotland, delivering demand reductions in support of Scottish Water’s Long Term Strategy.

Rosie Rand

Non-Household Smart Metering & Demand Reduction Programme Manager, Thames Water
Rosie Rand

Rosie leads Thames Water’s Non-Household Smart Metering and Demand Reduction Programme, rolling out a large-scale smart metering programme on businesses. Focusing on using smart data to drive down demand, improve efficiency, and deliver value for business customers and retailers. With 20 years in the water industry and 5 years specialising in smart metering, she brings deep expertise in smart meter programme delivery, data insight, water efficiency, and stakeholder engagement.

A member of the MOSL Metering Committee and steering group for the upcoming Smart Meter Read Hub, Rosie is passionate about tackling continuous flow and leaky loos through data-led insights. Her session will share lessons from early rollouts and outline future priorities for scaling smart metering across the NHH market.

Steve Formoy

Finance Director, MOSL
Steve Formoy

Steve Formoy leads the strategic metering programme in the non-household water market, working closely with representatives from wholesalers, retailers, CCW and Ofwat.

In 2024 MOSL published the market’s first metering strategy on behalf of its most senior governing body, the Strategic Panel. The strategy set out a series of recommendations to help water companies realise the potential of smart metering for non-household customers.

As Finance Director, Steve is responsible for MOSL’s finance and operational team and is central to detailing its three-year business planning process and delivering on its strategy.

Steve has over 20 years’ finance experience, including 15 years at PwC and five years at Thames Water.

Tanya Dady

Chair - Smart Metering Group, Future Water Association
Tanya Dady

Tanya Dady is passionate about the future of water and the role technology plays in shaping it. As Chair of the Future Water Association Smart Metering Group, she brings people together from across the sector to share knowledge and spark innovation. Through her consultancy, Dayworth Consulting, Tanya helps utilities deliver smart metering programmes that improve efficiency, strengthen customer relationships, and support sustainability goals. With 20 years in the industry, she enjoys bridging the gap between people, processes and technology. Tanya is driven by a belief that smart water management is key to building a more resilient future.

Key Sessions:

1. Strategic Vision and Future Trends:
Setting the stage with an overview of global and regional developments in smart water management. Explore what’s next for the industry and how key players are positioning themselves for future growth.
2. Case Studies from Leading Water Utilities:
Gain insights from European water companies that have successfully deployed advanced network technologies. These sessions will provide practical examples of digital transformation, focusing on the operational and financial benefits of integrating real-time monitoring and smart solutions.
3. Driving the Adoption of Advanced Metering Infrastructure (AMI):
Delve into the critical aspects of rolling out AMI, both in household and non-household metering. Discuss the key challenges, best practices, and strategic approaches to building a scalable and resilient metering infrastructure.

4. Innovations in AI and IoT for Network Optimisation:
Explore how emerging technologies like AI and IoT are reshaping water network management by enabling predictive maintenance, automated decision-making, and improved operational efficiency.
5. Data Management and Analytics for Smart Water Networks:
Review the role of data in driving digital transformation across water utilities. Sessions will focus on leveraging data for smarter decision-making, improving leakage management, and enhancing overall network performance.
6. Customer Engagement and Behavioural Change:
Learn how to harness smart technologies to transform customer interactions, drive behavioural change, and encourage water conservation through personalized engagement strategies.

sponsors

Conference agenda

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8:00

Registration & Coffee

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8:50

Chair's Opening Remarks

Jeremy Heath, Innovation Manager, Sutton and East Surrey Water

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9:00

Opening Keynote Panel Discussion: Towards Smarter Water Resilience

The global water sector faces unprecedented pressure from the impacts of climate change and urbanisation. This keynote will explore how all actors (including utilities, regulators, agencies and citizens) must rethink resilience through much broader systems-thinking while balancing impact, value, cost, reliability, and sustainability. Attendees will hear how digitalisation, climate adaptation, and stakeholder collaboration are converging to shape a new era of much smarter water security thinking.

  • Framing resilience in the context of recent extreme events in Europe and USA
  • The role of digitalisation in much Smarter Resilience approaches
  • Integrating climate adaptation and systems thinking into strategic planning
  • Balancing cost, reliability, and sustainability imperatives to deliver better value
  • Exploring the role of adaptive planning with examples of good practice
  • Bob Taylor, CEO, Portsmouth Water

    Dr Mark Fletcher, Global Water Leader, Arup

    Jon Chappell, Head of Water Resources and Planning, Water UK

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    9:40

    Sector Reform as a Catalyst for Smarter Water Systems

    Jon Chappell, Head of Water Resources and Planning, Water UK

    As the UK water sector faces unprecedented pressures from climate volatility, population growth, and regulatory scrutiny, reform is no longer optional—it is fundamental to ensuring resilience and innovation. Water UK has been at the forefront of discussions on how sector-wide reform can enable utilities to accelerate the adoption of smart technologies, unlock investment, and deliver greater transparency for customers and stakeholders. This session will provide insights into how regulatory and structural reform can create the right environment for smarter systems to thrive.

  • Exploring how sector reform can accelerate the uptake of smart technologies and digital solutions
  • Identifying regulatory and policy levers that drive innovation and efficiency
  • Demonstrating how reforms can unlock investment, strengthen accountability, and enhance customer trust
  • Outlining Water UK’s vision for a smarter, more sustainable, and resilient sector
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    10:10

    Session Reserved for Lead Sponsor - Arqiva

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    10:40

    Morning Coffee

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    11:10

    Turning Smart Meter Data into Smarter Leakage Reporting

    Ian Pemberton

    Ian Pemberton, Principal - Asset Management and Operational Resilience, OFWAT

    Smart meters provide utilities with granular consumption data that is reshaping how leakage is identified and reported. This session will highlight Ofwat’s perspective on how these insights are improving regulatory reporting, driving utility performance, and delivering benefits for customers and the wider water network.

  • Using smart meter data to enhance accuracy and transparency in leakage reporting
  • How Ofwat is shaping regulatory expectations and supporting best practice
  • Enabling utilities to translate data into actionable leakage reduction strategies
  • Future opportunities to integrate smart meter insights into resilience and customer engagement
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    11:40

    Session Reserved for Sponsor - Honeywell

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    12:10

    Harnessing AI for the Future of Water Utilities: From Proof of Concept to Lasting Change

    Martin Jackson

    Martin Jackson, Group IS Director / Chief Information Officer, Northumbrian Water

    AI is no longer just about pilots and prototypes—it is driving measurable impact across operations, customer service, and regulatory performance. This presentation will share examples of AI adoption that illustrate not only the technical outcomes, but also the cultural and organisational shifts required to unlock real value. It will also look ahead to the next wave of AI opportunities shaping the water sector.

  • Demonstrating how selected AI projects have delivered tangible business outcomes
  • Unpacking the cultural and organisational enablers of successful adoption
  • Anticipating where AI innovation is heading and how utilities can get ahead
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    12:40

    Networking Lunch

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    13:40

    Smart Metering: Greater Than the Sum of Its Parts

    Tanya Dady, Chair - Smart Metering Group, Future Water Association

    Smart metering is often seen as simply installing devices, but in reality it is a complex ecosystem of technologies, processes, and customer interactions. From meters and communications to data analytics, workflow management, and customer engagement, each part has value – yet the real challenge lies in connecting them. This session will explore how the water sector is approaching that challenge, and what it reveals about the future of transformation in our industry.

  • Exploring how smart metering’s many parts connect to deliver whole-system value
  • Understanding the role of data, communications, and workflow integration in creating impact
  • Addressing the challenges of connecting technologies, processes, and customer engagement
  • Highlighting the opportunities for industry-wide transformation through connected smart metering
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    14:10

    Session Reserved for Sponsor - Badger Meter

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    14:40

    Driving Down Leakage and Demand: Severn Trent Water’s Targeted Strategy in Action

    Howard Perry, Targeting & Strategy Lead, Water Networks, Severn Trent Water

    Reducing leakage and overall demand has become one of the defining challenges for UK water utilities. Severn Trent Water has pioneered a targeted approach that combines advanced data analytics, innovative detection technologies, and customer engagement programmes to deliver measurable results at scale. This session will highlight the strategy behind their success, the lessons learned along the way, and the opportunities for replicating this model across the sector.

  • Showcasing Severn Trent’s targeted approach to tackling leakage and reducing overall water demand
  • Demonstrating how analytics, technology, and behavioural insights work together to deliver results
  • Sharing lessons from practical implementation and scaling impact across diverse regions
     
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    15:10

    Water Smart Metering Year 1 AMP8 – Addressing the Challenge of Customer Engagement and How Can we Drive Operational Efficiencies?

    James Wilson, Manager of Smart Metering Delivery, Yorkshire Water

  • Year 1 of AMP8 – what have we learnt so far
  • What is the data driven insight is telling us, and how can we change customer behaviours?
  • Demonstrating the power of digital engagement with customers
  • What more can we do as a sector to support the Water Smart Metering rollout?
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    15:40

    Afternoon Tea

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    16:10

    An Insight Into De Watergroep’s Digitalisation Strategy

    Evelyn De Meyer, Manager ad interim, Digital Water Meters, De Watergroep

    The presentation focuses on De Watergroep's digitalisation strategy and the rollout of the digital water meter, with a primary emphasis on sharing challenges, lessons learned, and strategic insights gained during this massive transition.

    Key challenges and discussion points include:

  • Logistical complexity (more than 1.5 analogue meters by 2030)
  • Interoperability and data exchange
  • Customer acceptance and communication
  • Technological hurdles
  • Regulatory alignment
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    16:40

    Funding the Future: Ofwat’s Innovation Fund and New 2026 Streams

    Jeannette Henderson, Principal - Innovation, OFWAT

    Unlocking innovation at scale requires more than vision—it requires funding that encourages collaboration, experimentation, and delivery. Ofwat’s Innovation Fund has already catalysed projects that are transforming the way water companies address challenges around resilience, efficiency, and sustainability. With new funding streams launching in early 2026, the sector faces an unprecedented opportunity to accelerate smart system adoption and cross-industry innovation. This session will outline what’s ahead for utilities, innovators, and partners looking to shape the future of water.

  • Reviewing the impact of Ofwat’s Innovation Fund to date and the lessons learned from funded projects
  • Exploring the new funding streams launching in 2026 and how they align with sector priorities
  • Highlighting opportunities for utilities, supply chain partners, and innovators to collaborate and access funding
  • Understanding how funding can unlock smarter water systems and deliver long-term sector resilience
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    17:10

    Chair’s Closing Remarks and Close of Day One

    Jeremy Heath, Innovation Manager, Sutton and East Surrey Water

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    17:30

    Networking Reception – Hosted by Lead Sponsor Arqiva

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    8:00

    Registration & Coffee

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    8:50

    Chair's Opening Remarks

    Doug Spencer, Smart Metering Lead, Anglian Water

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    9:00

    Sustainable Water Management and the Future of Smart Water Systems: A Porto Perspective

    Flavio Oliveira, Director, Water Supply Department, Aguas do Porto

    face of climate volatility, urbanisation, and rising customer expectations. Porto has emerged as a leader, demonstrating how sustainable management and smart water systems can deliver real impact at scale. In this presentation, Flavio Oliveira will share how Águas e Energia do Porto is pioneering innovative supply strategies, harnessing digitalisation, and setting benchmarks that can inspire utilities across Europe.

  • Driving sustainability goals through circular economy principles and integrated water supply strategies
  • Harnessing smart technologies and digitalisation to minimise losses, boost efficiency, and improve transparency
  • Building resilience against climate stressors while ensuring reliable, customer-focused service
  • Positioning Porto as a regional model, offering lessons that can be adapted by utilities across Europe
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    9:30

    An Irish Perspective on the Evolution of Metering Technologies and Operations into Advanced Metering Models

    Kevin Murray, Metering & Conservation Technical Manager, Uisce Éireann

  • Assessing the importance of data hygiene
  • Managing the continuation of operations through technological change
  • Building water resilience and other business drivers
  • An overview of smart meter trials.
  • Towards international metering standards and regulations – where are we and where do we need to be?
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    10:00

    Session Reserved for Sponsor

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    10:30

    Morning Coffee

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    11:00

    Scaling Smart Metering in Scotland: Progress, Challenges, and Opportunities

    Richard Lavery, General Manager Revenue & Wholesale Services, Scottish Water

    Scottish Water has embarked on one of the most ambitious smart metering programmes in the UK, designed to enhance visibility of water use, reduce losses, and empower customers with real-time insights. This presentation will share the progress of the rollout to date, the lessons learned from implementation, and the opportunities ahead to unlock greater efficiency, resilience, and customer value. Delegates will hear how Scotland is positioning smart meters at the heart of its long-term water strategy.

  • Delivering progress at scale through systematic deployment of smart meters across diverse communities and regions
  • Overcoming rollout challenges including technology integration, customer engagement, and operational complexities
  • Unlocking actionable insights from data to drive leakage reduction, efficiency gains, and customer empowerment
  • Positioning smart meters as a cornerstone of Scotland’s future-ready, digitally enabled water network
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    11:30

    Year One of AMP8: Scaling Smart Metering, Pioneering NBIoT, and Unlocking Data for Climate Resilience

    Andrew Tucker, Water Demand Reduction Manager, Thames Water

  • Year 1 of AMP8 smart meter rollout: over 1 million households now smart metered
  • Sector’s first big use of NBIoT communications - progress so far
  • Smart meter data analysis from 2025 drought, heatwave and hosepipe ban
  • How are we using smart meter data – continuous flow, engagement, drought response, business retailers
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    12:00

    Session Reserved for Sponsor

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    12:30

    Networking Lunch

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    13:30

    Showcasing the Future of Water Utilities: Inside Anglian Water’s Shop Window Incubator

    Anglian Water’s Shop Window is more than an innovation initiative — it is a living laboratory. The Ely Smart Incubator is where the future of water management is being trialled today through our ambitious OFWAT funded Safe Smart Systems Project. This presentation will share how the programme works, the lessons learned from real-world trials, and what it reveals about the sector’s path to long-term sustainability.

  • Demonstrating how the Ely incubator serves as a real-world testbed for innovation
  • How the Ofwat Innovation Fund project, Safe Smart Systems, has been a catalyst for digital transformation in Anglian Water and our partner organisations
  • Highlighting trial results from smart metering, SuDS, and other cutting-edge technologies
  • Showcasing collaborative innovation with employees, partners, and the community
  • Illustrating a vision of what a sustainable water company could look like in 30 years
  • Sharing lessons learned and opportunities to scale successful solutions
  • Annesley Crisp, Strategic Innovation Manager, Anglian Water Services Limited

    Matthew Hughes, Smart Systems Strategy Manager, Anglian Water Services Limited

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    14:00

    Session Reserved for Sponsor

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    14:30

    Case Study: Complementary Coverage Solution at Thames Water

    Rajesh Kumar, Smart Metering Operations Centre Manager, Thames Water

    As smart water programmes scale, network coverage becomes a defining challenge. Thames Water has extended its smart metering rollout beyond London into the Thames Valley using an NB-IoT solution, ensuring greater reach where traditional technologies fall short. This session will share why a complementary approach was chosen, and how it strengthens both operational performance and customer outcomes.

  • Demonstrating how NB-IoT provides coverage in hard-to-reach areas and strengthens network resilience
  • Exploring the practical benefits of using complementary technologies within a single rollout strategy
  • Highlighting the operational and customer service improvements achieved through wider coverage
  • Lessons learned from deploying alternative connectivity at scale across diverse geographies
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    15:00

    Afternoon Tea

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    15:30

    Driving Down Customer Consumption Through Smart Meter Insights and Leak Detection

    Customer-side leaks and inefficient water use remain a major challenge for utilities aiming to reduce demand and improve resilience. By leveraging smart meter data, utilities can not only identify and resolve leaks more effectively, but also gain deeper insights into consumption patterns. This session will highlight how data-driven interventions are reducing wastage, enhancing customer engagement, and delivering tangible efficiency gains.

  • Identifying and addressing customer-side leaks through real-time meter insights
  • Harnessing smart meter data to target consumption hotspots and influence behaviour
  • Evaluating the effectiveness of interventions and measuring water savings
  • Sharing lessons learned in combining operational improvements with customer engagement
  • Neil Crookston, Smart Metering Process Analyst, Anglian Water

    Hilary Cox, IMA Smart Meter Data Analyst, Anglian Water

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    16:00

    Unlocking the Value of Non-Household Smart Metering

    Rosie Rand, Non-Household Smart Metering & Demand Reduction Programme Manager, Thames Water

    Non-household (NHH) smart metering is emerging as a powerful lever to reduce demand, enhance efficiency, and deliver measurable benefits for both retailers and customers. Thames Water is at the forefront of this effort, leading a demand reduction programme that demonstrates how smarter consumption insights can support business resilience and sustainability. This presentation will highlight progress, lessons learned, and opportunities for scaling NHH smart metering across the sector.

  • Demonstrating how NHH smart metering delivers benefits for businesses, retailers, and the wider network
  • Exploring demand reduction strategies and lessons from early rollouts
  • Highlighting data-driven insights to target high-use or continuous flows and optimise interventions
  • Sharing engagement approaches that build trust and collaboration
  • Outlining future priorities to scale NHH metering for resilience and sustainability
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    16:30

    Realising the Benefits from Smart Meter Data for Business Customers – Challenges, Opportunities and Progress

    Steve Formoy, Finance Director, MOSL

    Smart meter programmes are beginning to show clear benefits, but unlocking their full potential for business customers requires overcoming unique challenges. From non-household rollout hurdles to the smarter use of data for water efficiency, this presentation will explore progress to date and highlight the opportunities ahead for greater impact.

  • Delivering tangible benefits from smart meter programmes and setting clear next steps
  • Tackling challenges in non-household smart rollouts and sharing lessons learned
  • Leveraging smart meter data to drive measurable water efficiency gains for business customers
  • Highlighting progress to date and outlining opportunities for further impact
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    17:00

    Chair’s Closing Remarks and Close of Day Two

    Doug Spencer, Smart Metering Lead, Anglian Water


    Water Demand Reduction Manager
    Thames Water
    Strategic Innovation Manager
    Anglian Water Services Limited
    CEO
    Portsmouth Water
    Smart Metering Lead
    Anglian Water
    Global Water Leader
    Arup
    Manager ad interim, Digital Water Meters
    De Watergroep
    Director, Water Supply Department
    Aguas do Porto
    IMA Smart Meter Data Analyst
    Anglian Water
    Targeting & Strategy Lead, Water Networks
    Severn Trent Water
    Manager of Smart Metering Delivery
    Yorkshire Water
    Principal - Innovation
    OFWAT
    Innovation Manager
    Sutton and East Surrey Water
    Head of Water Resources and Planning
    Water UK
    Metering & Conservation Technical Manager
    Uisce Éireann
    Group IS Director / Chief Information Officer
    Northumbrian Water
    Smart Systems Strategy Manager
    Anglian Water Services Limited
    Smart Metering Process Analyst
    Anglian Water
    Smart Metering Operations Centre Manager
    Thames Water
    General Manager Revenue & Wholesale Services
    Scottish Water
    Non-Household Smart Metering & Demand Reduction Programme Manager
    Thames Water
    Finance Director
    MOSL
    Chair - Smart Metering Group
    Future Water Association

    Gold Sponsor

    VENUE

    Hilton London Kensington

    179-199 Holland Park Avenue, London, United Kingdom

    At the heart of the Holland Park district, our hotel is 10 minutes from Westfield London shopping center. We're blocks from Shepherd's Bush Underground station, linking to central London, and Kensington Palace and Gardens are two miles from us. Enjoy 24-hour access to our fitness center.

     
    Join us in WestEleven for hearty buffet breakfast, a great way to start the day! Our Avenue Bar and Lounge serves light bites throughout the day as well as a delicious, seasonal dining menu.”

    A number of our clients have been approached by third party organisations offering to book hotel rooms. We would advise that you do not book through them as they are not representing SMi Group Trading As SAE Media Group. SMi Group Trading As SAE Media Group books all hotel rooms directly. If you are approached by a third-party organisation then please contact us before making any bookings. If you have already booked a hotel room using a third-party organisation, we would highly recommend contacting the hotel you were booked into to ensure a booking has been made for you. We would also advise you to please check the terms and conditions of the booking carefully.
    HOTEL BOOKING FORM

    Sponsors and Exhibitors


    Honeywell

    Gold Sponsor
    http://automation.honeywell.com/us/en/products/smart-energy

    Honeywell has been a trusted and recognized name in the utility services industry for over 120 years. With over 18,000 engineers and 9,000 software engineers worldwide, and over 1,000 utility customers using its solutions, devices, and services, it is uniquely positioned to help utilities manage the energy sector.

    Water networks are critical to building a safer, smarter, more sustainable world. Keeping up with changing global demands and ensuring peak performance of complex networks in favor of improved safety and sustainability requires constant innovation, management, and monitoring. As a leading provider of smart meters, software and service solutions, Connected Water from Honeywell empowers customers to transform their operations from end to end and redefine the future of water.


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    Hilton London Kensington

    179-199 Holland Park Avenue
    London W11 4UL
    United Kingdom

    Hilton London Kensington

    At the heart of the Holland Park district, our hotel is 10 minutes from Westfield London shopping center. We're blocks from Shepherd's Bush Underground station, linking to central London, and Kensington Palace and Gardens are two miles from us. Enjoy 24-hour access to our fitness center.

     
    Join us in WestEleven for hearty buffet breakfast, a great way to start the day! Our Avenue Bar and Lounge serves light bites throughout the day as well as a delicious, seasonal dining menu.”
    HOTEL BOOKING FORM

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    WHAT IS CPD?

    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.

    CPD AND PROFESSIONAL INSTITUTES

    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.

    TYPICAL CPD SCHEMES AND RECORDING OF CPD (CPD points and hours)

    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SAE Media Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.

    GLOBAL CPD

    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@saemediagroup.com

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    Contact SAE Media Group

    UK Office
    Opening Hours: 9.00 - 17.30 (local time)
    SAE Media Group , Ground Floor, India House, 45 Curlew Street, London, SE1 2ND, United Kingdom
    Tel: +44 (0) 20 7827 6000 Fax: +44 (0) 20 7827 6001
    Website: http://www.smgconferences.com Email: events@saemediagroup.com
    Registered in England - SMi Group Ltd trading as SAE Media Group




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