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Smart Water Systems

Smart Water Systems Conference

Why this conference?

The 14th Annual Smart Water Systems conference is designed as a high-level forum to facilitate strategic dialogue and collaboration among water utility companies, solution providers, government authorities, and investment professionals. The primary goal is to examine cutting-edge technologies, explore the latest industry trends, and share best practices to advance the UK and European smart water market. Through an in-depth programme featuring case studies from pioneering water utilities and key industry stakeholders, we will explore how innovative tools such as IoT, Artificial Intelligence, and data analytics can transform network management, enhance leakage detection, and optimise resource efficiency, ultimately improving customer engagement and reducing water consumption.

Why Attend?

This conference offers a unique opportunity to gain actionable insights and connect with top-tier industry leaders shaping the future of water management. Featuring a carefully curated agenda, the program combines strategic keynotes, technical presentations, case studies and interactive panel discussions to provide you with a comprehensive view of the smart water landscape. Join us for two days of strategic networking and knowledge-sharing to position your organisation at the forefront of the smart water sector

We strive to deliver real insight and learning experiences through the expertly selected speakers, who are all recommended through our extensive research and consultation that is carried out across the industry. This two-day agenda offers you peer-to-peer networking with leaders in the Smart Water Market. We look forward to welcoming you to the conference in April.

FEATURED SPEAKERS

Bob Taylor

Bob Taylor

CEO, Portsmouth Water
Chris Murray, MBE

Chris Murray, MBE

Chairman, Water Resources South East
Doug Spencer

Doug Spencer

Head of Smart Metering, Anglian Water
Jeremy Heath

Jeremy Heath

Innovation Manager, Sutton and East Surrey Water
Stephen McIntosh

Stephen McIntosh

Chief Product Owner – Smart Metering, Scottish Water

Adam Smith

Head of Asset Management and Water Quality, Yorkshire Water
Adam Smith

Adam has worked in the Water sector since 2011 and worked in both the regulated and non-regulated water sector. Adam has occupied roles across leakage, strategy & regulation, Innovation and Smart Networks. Adam has recently taken the role of Head of Asset Management & Water Quality, ensuring Yorkshire Water develop and deliver an AMP8 programme across catchment, treatment, distribution and customer demand to achieve the challenging customer outcomes and protect public health. Adam Champions Smart Technology use in source to tap solutions, to inform and improve asset management and operational decision making in AMP8 and beyond.

Andrew Tucker

Water Demand Reduction Manager, Thames Water
Andrew Tucker

Andrew is the Demand Reduction Manager at Thames Water and is responsible for strategic direction of water savings through smart metering, water efficiency and customer engagement. He was previously Thames Water’s head of water efficiency. Key responsibilities include Thames’ strategy lead for AMP7 and AMP8 demand reduction programmes and targets across London and Thames Valley. He is overseeing the development and delivery of multiple initiatives on household and business customers - delivered in parallel with Thames Water’ smart metering rollout.
Andrew is also Thames representative on all external demand management policy and regulation, leads on public and stakeholder engagement on key water resource and efficiency matters.

Angela MacOscar

Head of Innovation, Northumbrian Water Group
Angela MacOscar

Dr Angela MacOscar is Head of Innovation at Northumbrian Water. A PhD physical chemist, with a passion for innovation. She helps businesses embed an innovation culture, creates effective processes and strategies that results in purpose driven innovation output. Leveraging her cross sector expertise, she has a track record of business building product and commercial innovations across multiple fast moving consumer goods (FMCG) categories. Notably managing the front end innovation pipeline of a billion dollar franchise. Angela is a strategic thinker who thinks ‘out of the box’ to create novel solutions. Highly collaborative, maximiser of ideas and provides focus by making the complex simple.

Bob Taylor

CEO, Portsmouth Water
Bob Taylor

Bob Taylor has over 40 years’ experience of the global water industry and is currently Chief Executive Officer of Portsmouth Water. Owned by Ancala Partners, Portsmouth Water has a 160 year plus history of providing water services on the south coast of the UK, today serving a population of around 800,000. The Company has a well established reputation as one of the consistently best performers in the sector and has recently embarked on the first major reservoir project to be built in the UK since privatization.

Chris Murray, MBE

Chairman, Water Resources South East
Chris Murray, MBE

Chris is Chairman of WRSE with a background of 45 years’ experience in the UK Energy sector where his remits covered Asset Management, Change and Stakeholder Management, Employee and Customer Engagement, Health and Safety, Gas and Electricity Transmission, Gas Distribution, and Network Operations.
In addition to being a 3 time CEO, Chris has over 25 years of Non-Executive experience, is Chair of Northern Powergrid’s Independent Stakeholder Group and sits on the Boards of the MS Society and the Leicestershire Hospice. Chris has held numerous previous Non-Executive roles including being Chairman of National Grid Gas plc and National Grid Electricity plc.
 

Doug Spencer

Head of Smart Metering, Anglian Water
Doug Spencer

A biology graduate, Doug joined AW in 1991 as a lab technician, moving on to Innovation working on process optimisation and control. In 1996 he joined operational water quality as a network scientist. After gaining his MSc, managing strategic science and AMP 3 plumbosolvency programmes Doug moved to leakage in 2006 initially as West Engineer then the central management team delivering the consumption monitoring and customer leakage programmes. In 2016 he joined metering as project manager for Smart AMI and is now Head of Smart Metering. Doug is a former member and chair of the CIWEM Scientific Group Committee.

Flavio Oliveira

Director, Water Supply Department, Águas e Energia do Porto
Flavio Oliveira

Civil Engineer specialised in Hydraulics in University of Porto – Faculty of Engineering, with more than 10 years of experience in Water Supply Systems Management, Water Loss, Non-Revenue Water, Water Safety & Security, Contingency & Emergency Plans, and Integrated Water Cycle Management.
He is currently the Water Supply Director of Águas e Energia do Porto, being responsible for several strategic projects of the utility, making it one of the best and most recognized utilities at national and international level in the water sector. He was until the Manager of the Water Supply Unit, responsible for part of the areas, having previously been Responsible for the Water Meters Area of the same utility.
He holds a postgraduate degree in General Business Management from Católica Porto Business School, and he’s regularly responsible for academic internships & master and doctoral theses orientation.
Member of the Water Distribution Systems Committee, of Portuguese Water Systems Association, he is the actual Coordinator of this Committee, and member of the Specialist Group on Water Loss of the IWA (International Water Association).
Author of multiple technical articles and communications in the area, with presentations at national and international Conferences.

Jack Lomas

Emerging Technology Lead, Severn Trent Water
Jack Lomas

Jeannette Henderson

Innovation Manager, OFWAT
Jeannette Henderson

Jeannette has over 20 years' experience working collaboratively to develop and deliver a wide range of policy, strategy and transformational change programmes in central and local government. At Ofwat Jeannette is part of the team with oversight of the Innovation Fund, in particular focussing on future development of the fund and ensuring a robust evaluation framework is in place to inform future policy. Jeannette also leads work to enable closer, more effective working between water sector regulators to support innovation, including setting up StreamLine a regulatory advice service for businesses and a project aimed at understanding what data is collected and held by the regulators, what can be shared and what can be made open data.

Jeremy Heath

Innovation Manager, Sutton and East Surrey Water
Jeremy Heath

With more than 30 years' experience in the Water Industry, and a background in both mechanical engineering and database applications, Jeremy is responsible for the management of innovation within SES Water. He has a keen interest in innovations that will transform how we manage our water networks, in particular smart metering, smart networks, artificial intelligence and IoT communications. In addition to his role at SES Water, Jeremy is also the lead for the UKWIR national zero leakage project and is responsible for driving the UK leakage research programme.

Julian Webster

Water Net Zero Engineering Manager, Affinity Water
Julian Webster

With over 15 years’ experience in the water industry, and a background in design and engineering solutions, Julian is responsible for the delivery of ‘Project Zero’ an Ofwat funded project being led by Affinity Water. The project is structured over seven workstreams, these encompass smart metering, innovation and technology, policy and regulation, and the establishment of a "Water Trading platform. Having worked within Developer Services for over a decade he understands the challenges faced by a growing population and climate change, and is using his expertise on developer customers, regulation, and technical solutions to explore the opportunities water neutrality presents.

Kevin Murray

Conservation and Metering Technology Lead, Uisce Éireann
Kevin Murray

Kevin Murray is the Metering & Conservation Technical Manager at Uisce Éireann (Irish Water) and a Fellow of Engineers Ireland. Kevin has been involved with water metering projects for over 20 years, including automatic meter reading. He is a member of the CEN TC92 and ISO TC30 SC7 working groups responsible for international water meter standards.

Mark Fletcher

Chairman, British Water
Mark Fletcher

Dr Mark Fletcher leads the Global Water Business of Arup and has been with the firm for 36 years.. An Arup Fellow and Fellow of the Royal Academy of Engineering. He is an international thought leader on sustainable water management, nature-based solutions and water resilience and has worked around the world. He is Chair of British Water which represents the interests of UK Water and wastewater, supply chain companies and former Chair of the Water Industry Forum

Romminder Moondi

London Engineering Strategy Lead, Thames Water
Romminder Moondi

Romminder has over 30 years of experience in the water industry, specializing in Water Supply Systems. Throughout his career, he has focused on strategic asset investment planning, efficient capital investment and optimising operational performance. Currently, Romminder is London Engineering Strategy Lead at Thames Water. In this role, he is responsible for implementing new innovative approaches to meet customer priorities.

Romminder led the establishment of the Northeast London Smart System proof of concept – the largest smart system area in the country. This groundbreaking project leverages digital twins for real time data integration, advanced analytics incorporating flow, pressure and acoustic data, dark fibre for enhanced leak detection and SCADA automation for improved response times and reduced energy use.

Sam Bright

Head of Smart Water, Thames Water Utilities Ltd
Sam Bright

Sam joined the water industry in 2012 and has experience in roles within front-line operations, asset management, innovation, and digital product management across multiple UK water companies. He is passionate about expanding the use of technology within the sector and currently leads a large portfolio of data-driven solutions supporting Thames Water’s water operations and asset management teams.

Stephen McIntosh

Chief Product Owner – Smart Metering, Scottish Water
Stephen McIntosh

Stephen has worked for Scottish Water for 24years having undertaken roles in many areas of the business including Digital, Supply Chain and Operations during that time. For the past 12years Stephen has held the position of Market Data & Programme Manager in the Revenue & Wholesale Services function at Scottish Water, delivering Scottish Waters wholesale service within the wholesale/retail market setup in Scotland.

Having established Scottish Waters Smart Metering pilot in 2020, Stephen is Chief Product Owner for the national roll out.
 

Steve Formoy

Finance Director, MOSL
Steve Formoy

Steve Formoy leads the strategic metering programme in the non-household water market, working closely with representatives from wholesalers, retailers, CCW and Ofwat.
In 2024 MOSL published the market’s first metering strategy on behalf of its most senior governing body, the Strategic Panel. The strategy set out a series of recommendations to help water companies realise the potential of smart metering for non-household customers.
As Finance Director, Steve is responsible for MOSL’s finance and operational team and is central to detailing its three-year business planning process and delivering on its strategy.
Steve has over 20 years’ finance experience, including 15 years at PwC and five years at Thames Water.

Stuart Watt

Senior Data Analyst, National Gas Transmission
Stuart Watt

I have over 5 years experience working in the Utilities Industry. For 3 of these I was working on Smart Meter Data for Kier as part of their Anglian Water contract, before moving on towards the end of AMP7.
During this period we massively increased our installed meter stock to almost 1 million AMI meters and needed to start leveraging this investment into business benefit. We learnt about the challenges that AMI metering presents, both for rollout and for perception. Even within the Water Industry there are a lot of misconceptions that hampered business benefit delivery.
 

Tanya Dady

Transformation Partner, Future Water Association
Tanya Dady

Tanya has 17 years’ experience in the water industry working as a Network Modeller, Leakage Manager and Project Management in Asset Strategy and Smart Solutions at SES Water. In her current role as Smart Water Strategy Manager, Tanya has a focus on helping to deliver a leakage reduction through a number of strategic projects, including iDMA; SES Water’s intelligent network.

Key Sessions:
1. Strategic Vision and Future Trends:
Setting the stage with an overview of global and regional developments in smart water management. Explore what’s next for the industry and how key players are positioning themselves for future growth.
2. Case Studies from Leading Water Utilities:
Gain insights from European water companies that have successfully deployed advanced network technologies. These sessions will provide practical examples of digital transformation, focusing on the operational and financial benefits of integrating real-time monitoring and smart solutions.
3. Driving the Adoption of Advanced Metering Infrastructure (AMI):
Delve into the critical aspects of rolling out AMI, both in household and non-household metering. Discuss the key challenges, best practices, and strategic approaches to building a scalable and resilient metering infrastructure.
4. Innovations in AI and IoT for Network Optimisation:
Explore how emerging technologies like AI and IoT are reshaping water network management by enabling predictive maintenance, automated decision-making, and improved operational efficiency.
5. Data Management and Analytics for Smart Water Networks:
Review the role of data in driving digital transformation across water utilities. Sessions will focus on leveraging data for smarter decision-making, improving leakage management, and enhancing overall network performance.
6. Customer Engagement and Behavioural Change:
Learn how to harness smart technologies to transform customer interactions, drive behavioral change, and encourage water conservation through personalized engagement strategies.

Who should attend?

Anyone who is interested in the future of Smart Water Systems

Here's our usual attendance:

Directors, Heads, Managers and Engineers of…

  • Leakage Management
  • Network Leakage
  • Leakage Strategy
  • Network Management
  • Distribution Operations
  • Distribution Systems
  • Water Supply
  • Pipeline Management
  • Asset Management
  • Smart Metering
  • Smart Metering Benefits Realisation
  • Innovation
  • Smart Meter Operations
  • Smart Water Research & Development
  • Metering Technology And Solutions
  • Smart Water Operations
  • Water Regulation
  • Digital Strategy
  • Chief Data Officer

sponsors

To discuss your involvement as a sponsor contact the Sponsorship Sales Team on +44 (0) 20 7827 6000 or salesenquiries@saemediagroup.com

Conference agenda

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8:00

Registration & Coffee

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9:00

Chairs' Opening Remarks

Jeremy Heath, Innovation Manager, Sutton and East Surrey Water

Doug Spencer, Head of Smart Metering, Anglian Water

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9:10

The Future of Water Management in the Digital Age

Jeremy Heath, Innovation Manager, Sutton and East Surrey Water

The water sector is at a pivotal juncture, grappling with the twin challenges of increasing water scarcity and the imperative for sustainable resource management.
This keynote will delve into the transformative potential of digital transformation in the water sector, setting the stage for discussions on innovation, sustainability, and efficiency. We will explore the role of digital technologies in enhancing operational efficiency, improving water quality, and promoting sustainable water use.

  • The role of digital transformation in water utilities
  • Emerging trends and technologies shaping the future of water management
  • The impact of AI, IoT, and data analytics on water resource optimisation
  • Case studies on successful digital integration in water utilities
  • Strategies for overcoming challenges in digital adoption
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    9:50

    Panel Discussion: Smart Water Systems: A Vision for a Sustainable and Resilient Future

    This panel discussion will bring together industry leaders to share their insights, discuss the future of smart water systems, and envision a path toward a more sustainable and resilient water future.
    By the end of this panel discussion, attendees will have a clear vision of the future of smart water systems and the critical role that industry leaders, policymakers, and technology providers must play in shaping a sustainable and resilient water future.

  • Summarising the key themes and insights that emerged throughout the conference, highlighting the most signifi cant advancements and challenges in the field of smart water management
  • Identifying the pressing challenges that the industry will face in the coming years, such as climate change, population growth, and urbanization, and exploring innovative solutions and opportunities for addressing these challenges
  • Fostering Collaboration and Innovation: Discussing the importance of collaboration among stakeholders, including utilities, technology providers, regulators, and academia, to drive innovation and accelerate the adoption of
  • smart water technologies
  • The Role of Policy and Regulation: examining the role of government policies and regulations in shaping the future of smart water systems, including the need for clear guidelines, incentives, and investment support
  • Bob Taylor, CEO, Portsmouth Water

    Adam Smith, Head of Asset Management and Water Quality, Yorkshire Water

    Flavio Oliveira, Director, Water Supply Department, Águas e Energia do Porto

    Angela MacOscar, Head of Innovation, Northumbrian Water Group

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    10:30

    Morning Coffee

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    11:00

    Keynote Presention: Future Smart Water Innovations: A British Water Perspective

    Mark Fletcher, Chairman, British Water

    This presentation will explore the evolving landscape and breakthrough innovations in the water sector. As we grapple with climate change, more extreme extremes and challenges in water security and demand management, it is important to review the wider market and evolving technologies; looking at how they are currently being used, and scope for infl uencing behavioural change.

  • Identifying the need: what new technology and innovation are we seeing in the sector and what is it trying to do?
  • Example technologies including the application of AI in the smart conservation and sustainable management of water
  • What can we learn from technology applications in other sectors?
  • Assessing the scale of the opportunity
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    11:40

    Harnessing AI and Machine Learning for Optimal Water Network Efficiency

    Flavio Oliveira, Director, Water Supply Department, Águas e Energia do Porto

    This presentation will delve into how artificial intelligence (AI) and machine learning (ML) are revolutionising water management. By leveraging these powerful technologies, water utilities can gain valuable insights into their networks, predict potential issues, and implement targeted interventions to improve overall performance. We will explore specific applications of AI and ML, including

  • The role of AI in predictive maintenance and asset management
  • Machine learning models for leak detection and pressure management
  • Case studies on AI-driven water network optimisations
  • Challenges in integrating AI into existing water infrastructure
  • Future prospects of AI in smart water systems
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    12:20

    Networking Lunch

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    13:20

    Innovating for a Sustainable Water Future: A Review of the Ofwat Innovation Fund and Beyond

    Jeannette Henderson, Innovation Manager, OFWAT

    This presentation provides an overview of the Ofwat Innovation Fund’s progress in driving innovation within the UK water sector. We will discuss recent updates to the Fund, highlight key outcomes from Water Breakthrough Challenge 4, and explore future requirements for innovation to address emerging challenges and sustainability priorities.

  • The current status of the Ofwat Innovation Fund in driving innovation in the UK water sector
  • Water Breakthrough Challenge 4 has demonstrated the potential of innovative solutions to address water sector challenges
  • The role of future innovation in addressing emerging trends and challenges, such as climate change and population growth
  • Aligning innovation with sustainability priorities and meeting PR24 targets is crucial for a sustainable water future
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    14:00

    Driving Innovation in Water Management: Northumbrian Water’s Game-Changing Projects

    Angela MacOscar, Head of Innovation, Northumbrian Water Group

    Northumbrian Water has recently secured over £10 million in funding through the Water Breakthrough Challenge to support a range of innovative projects aimed at transforming wastewater operations and improving customer service. From AIdriven river health models to energy-saving wastewater treatment technologies, these projects will not only enhance e ciency but also contribute to environmental sustainability

  • An overview of investment in AI tools to enhance monitoring and improve environmental outcomes, particularly for rivers and seas
  • An insight into the development of advanced robots to continuously monitor and detect early signs of blockages in wastewater systems
  • Introducing new technologies to reduce energy consumption and carbon emissions in wastewater treatment
  • Driving customer support through the development of a platform designed to provide tailored support for customers, especially those with priority service needs
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    14:40

    Session reserved for Arqiva

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    15:10

    Afternoon Tea

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    15:40

    Case Study: North East London Smart System Proof of Concept

    The NEL smart system proof of concept provided a core pathway for AMP8 through delivery of a proof of concept in North East London in AMP7 that identified ways to improve operational performance. The presentation will cover:

  • An overview of the plan to implement a smart system approach in NE London using any available digital tools and technologies
  • Achieving the goal to justify a business case for rollout into other systems in AMP8.
  • Details of the plan, including: Combined Visualisation Tool, Near Live Hydraulic Modelling with additional sensor deployment, data analytics combining different sources of data, Scada Automation using optimisation software, WTW Digital Twin, Near Live WQ monitoring and use of Fibre Sensing for leak detection
     
  • Sam Bright, Head of Smart Water, Thames Water Utilities Ltd

    Romminder Moondi, London Engineering Strategy Lead, Thames Water

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    16:20

    Project Zero: Evidencing Water Neutrality

    Julian Webster, Water Net Zero Engineering Manager, Affinity Water

    A deep dive into the work within Project Zero to provide an industry solution for evidencing water neutrality.

  • An overview of Project Zero’s strategy for evidencing water neutrality
  • Using innovative technology to create a smart network
  • Data collection, management and visualisation for water neutral developments.
  • Consumer App – Working with Wholesaler and NAV collaboration
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    17:00

    Chairs' Closing Remarks and Close of Day One

    Jeremy Heath, Innovation Manager, Sutton and East Surrey Water

    Doug Spencer, Head of Smart Metering, Anglian Water

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    8:30

    Registration & Coffee

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    9:00

    Chairs' Opening Remarks

    Jeremy Heath, Innovation Manager, Sutton and East Surrey Water

    Doug Spencer, Head of Smart Metering, Anglian Water

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    9:10

    Opening Address: UKWIR update

    Innovation in the Smart Metering and Network Space

  • Latest UKWIR Project Map
  • AMI project ‘A DEEP DIVE INTO LEAKAGE USING SMART METER DATA’
  • The Croydon Group – Customer
  • Doug Spencer, Head of Smart Metering, Anglian Water

    Jeremy Heath, Innovation Manager, Sutton and East Surrey Water

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    9:50

    Water is Precious - When Will We Ever Learn?

    Chris Murray, MBE, Chairman, Water Resources South East

  • As consumers we are happy to pay for things we value
  • Unfortunately there is a fundamental disconnect between the price we pay for water and the value we get from it
  • Balancing supply and demand into the future cannot be achieved unless everyone changes their approach to water
  • The need is urgent and whilst negative headlines about the industry abound they don’t solve the problem.
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    10:30

    Morning Coffee

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    11:00

    Panel Discussion: Digital Transformation in Water Utilities: Implementing a Roadmap for Success

    In today’s rapidly evolving technological landscape, digital transformation has become a critical imperative for water utilities seeking to enhance operational efficiency, improve customer satisfaction, and ensure long-term sustainability. This session will explore the key strategies and insights necessary for successful digital implementation, empowering water utilities to navigate the challenges and reap the rewards of this transformative journey.

  • The imperative of digital transformation: improved efficiency, enhanced decision-making, and enhanced customer experience.
  • Overcoming challenges in digital adoption: addressing common barriers such as legacy systems, data quality issues, and cultural resistance to change
  • Designing a strategic framework for digital transformation: Developing a comprehensive roadmap that aligns digital initiatives with organisational goals and priorities
  • Doug Spencer, Head of Smart Metering, Anglian Water

    Jack Lomas

    Jack Lomas, Emerging Technology Lead, Severn Trent Water

    Romminder Moondi, London Engineering Strategy Lead, Thames Water

    Kevin Murray, Conservation and Metering Technology Lead, Uisce Éireann

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    11:40

    Scottish Water – how a smaller scale meter base impacts Smart roll out strategies and choices

    Stephen McIntosh, Chief Product Owner – Smart Metering, Scottish Water

    With just 136,000 non-household meters spread across a very challenging geography, how do these factors shape the Smart Metering strategy and influence decisions and choices for a rollout that still delivers value?

  • Scottish Water Smart Metering - from pilot to national planning
  • Key challenges – observability, fl exibility, choice, innovation and control – never mind volume and geography
  • Where is the long term value – Smart Metering, Smart Sensors, Organisational Competence
  • One size probably doesn’t fit all – but we all know that!
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    12:20

    Session Reserved

    Stuart Watt, Senior Data Analyst, National Gas Transmission

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    13:00

    Networking Lunch

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    14:00

    Case Study: Metering & Conservation Strategies in Ireland

    Kevin Murray, Conservation and Metering Technology Lead, Uisce Éireann

  • An insight into the development of water conservation strategies based on meter data
  • Strategies to manage the transition from semi-smart to smart meter reading
  • An update on metering trials, standards and technologies
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    14:40

    An Update from the UK’s Largest Smart Water Meter Programme

    Andrew Tucker, Water Demand Reduction Manager, Thames Water

  • What will 2025-2030 bring? Exploring upcoming challenges and opportunities for smart water meters as the UK prepares for the future
  • National water targets and key drivers
  • Understanding how national water-saving targets and regulatory pressures are shaping the landscape of smart metering
  • Learn about the latest innovations in smart water technology and how they will support more efficient and sustainable water management
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    15:20

    Afternoon Tea

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    15:50

    Customer Engagement in the Digital Age: Enhancing User Experience in Smart Water Systems

    Tanya Dady, Transformation Partner, Future Water Association

    This session will explore how digital tools can revolutionize customer engagement, enhancing communication, improving service delivery, and empowering customers to play an active role in water management.

  • Leveraging data analytics to tailor communication to individual customer needs and preferences, fostering a more engaging and relevant experience
  • Empowering customers through intuitive online portals for real-time information, billing inquiries, and service requests
  • Utilising advanced technologies to anticipate and address customer concerns before they escalate, improving overall satisfaction
  • Developing targeted campaigns to educate customers about smart water technologies, promote conservation, and encourage active participation in water management
  • Harnessing customer data to identify trends, preferences, and pain points, enabling utilities to tailor services and improve the overall customer experience
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    16:30

    Unlocking the Power of Smart Metering in the Non-Household Market

    Steve Formoy, Finance Director, MOSL

    As the non-household market continues to evolve, delivering on smart metering strategies is more important than ever. This session will focus on ensuring the right smart meters are installed, utilizing data for actionable insights, and delivering that value to retailers and end customers. Key topics include:

  • Smart meter installation strategies: how to ensure the right meters are
  • deployed for maximum efficiency
  • Data-driven insights: leveraging smart meter data to gain critical insights
  • and drive better decision-making
  • Delivering value to retailers and customers: turning data into actionable
  • insights that benefit both retailers and end users, improving operational
  • efficiency and customer satisfaction
  • clock

    17:10

    Chairs' Closing Remarks and Close of Day Two

    Jeremy Heath, Innovation Manager, Sutton and East Surrey Water

    Doug Spencer, Head of Smart Metering, Anglian Water


    Head of Asset Management and Water Quality
    Yorkshire Water
    Water Demand Reduction Manager
    Thames Water
    Head of Innovation
    Northumbrian Water Group
    CEO
    Portsmouth Water
    Chairman
    Water Resources South East
    Head of Smart Metering
    Anglian Water
    Director, Water Supply Department
    Águas e Energia do Porto
    Emerging Technology Lead
    Severn Trent Water
    Innovation Manager
    OFWAT
    Innovation Manager
    Sutton and East Surrey Water
    Water Net Zero Engineering Manager
    Affinity Water
    Conservation and Metering Technology Lead
    Uisce Éireann
    Chairman
    British Water
    London Engineering Strategy Lead
    Thames Water
    Head of Smart Water
    Thames Water Utilities Ltd
    Chief Product Owner – Smart Metering
    Scottish Water
    Finance Director
    MOSL
    Senior Data Analyst
    National Gas Transmission
    Transformation Partner
    Future Water Association

    Sponsors

    Official Media Partner

    Supporters

    VENUE

    Royal Garden Hotel

    2-24 Kensington High St, London, Kensington, United Kingdom

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    A number of our clients have been approached by third party organisations offering to book hotel rooms. We would advise that you do not book through them as they are not representing the SMi Group. SMi Group books all hotel rooms directly. If you are approached by a third party organisation then please contact us before making any bookings. If you have already booked a hotel room using a third party organisation, we would highly recommend contacting the hotel you were booked into to ensure a booking has been made for you. We would also advise you to please check the terms and conditions of the booking carefully.
    HOTEL BOOKING FORM

    Past Attendee List

    Download

    Past Presentation - Adam Smith

    Download

    Past Presentation - Pieter De Cocker

    Download

    Past Presentation - Sara Cunha

    Download

    Past Presentation - Richard Channell

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    Past Presentation - James Hargrave

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    Sponsors


    Arqiva

    Sponsors
    https://www.arqiva.com/

    From fully managed connectivity and the latest Sensor as a Service options to data security and analytics, we’re here to support your business, help you achieve your targets and make things simple. As a UK critical national infrastructure provider, we’re trusted to deliver by the country’s biggest utility brands on their journey to a smarter, greener and more efficient tomorrow.

    We help water utilities deliver against their asset management plan (AMP) cycles – providing an uninterrupted supply of data and insights to address customer needs, demonstrate success to regulation authorities and accelerate digital transformation. As one of the preeminent UK Critical National Infrastructure Providers having deployed the largest smart water network in the world, you can trust us to support your data-driven evolution.


    Media Partners


    Water News Europe

    Official Media Partner
    https://www.waternewseurope.com/

    Water News Europe is an independent online news medium for the European water sector. Our freelance journalists report on water issues in different Member States. We provide reports on topics related to European water legislation like the Water Framework Directive or the Drinking Water Directive.


    Smart Water & Waste World

    Official Media Partner
    https://smartwww.in/

    Smart Water & Waste World (SWWW) magazine has a monthly print-run of 12,000 strong and verified database – reaching industries, government & municipal bodies, water & environment consultants, embassies, research organizations and water companies every month. We are the most authoritative source of information that enables water industry to take informed buying decisions to further their business by providing the right blend of news, products, trends, and analysis to bring together information from diverse disciplines on water & wastewater from across the globe and most importantly India.


    Water Magazine

    Official Media Partner
    https://www.watermagazine.co.uk/

    Water Magazine is a freely distributed monthly print and digital publication reporting on the UK’s municipal and industrial water, wastewater and environmental sector.


    H20 Global News

    Official Media Partner
    http://h2oglobalnews.com

    H2O Global News is a leading global news platform and community for the water sector. We specialise in publishing accurate, timely and informative editorial about all issues relating to one of the most important resources on this planet – water. This includes water and wastewater sector news, but also topics relating to water’s role in industries such as agriculture, chemicals, medical, industry, manufacturing and research.       We communicate these issues through a mix of daily news, long-form features, opinion pieces, case studies and, most recently, through H2O Stream – a video series featuring exclusive interviews with some of the water sector’s best and brightest.      


    Water Briefing

    Official Media Partner
    http://www.waterbriefing.org

    WaterBriefing is the UK’s leading online daily dedicated news, analysis and intelligence service for business professionals in the water sector covering both UK and international issues. Their combination of insight and analysis of news, legislation and policy developments has made it a widely-read, influential and well-respected source of information. The Waterbriefing readership includes clients, contractors, water companies, the investment community, MPs, regulators and Parliamentary Committees. They feature: • Industry news – the top international, national and regional stories • Company news - contract wins, clients, upcoming tenders and business opportunities • Existing and upcoming legislation and policy updates - key drivers behind many of the sector’s investment decisions

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    Future Water Association

    Supporters
    http://www.futurewaterassociation.com/

    Future Water Association is a modern, innovative and dynamic organisation that inspires, supports and leads the water supply chain: informing the sector about opportunities, the regulators about challenges and Government about policy direction; innovating through Water Dragons and delivering the ‘Innovating the Future’ roadmap; influencing and inspiring the supply chain to develop innovative solutions and new ways of thinking to shape the future of the water sector


    British Water

    Supporters
    http://www.britishwater.co.uk

    British Water is an association which has a wide and varied membership covering all sectors of the water industry. From consultants, legal and financial partnerships, manufacturers of equipment and multi-disciplinary contractors to SMEs and independent consultants. We work to bring a coherent approach to delivering in partnership with the water companies, the best for the British water industry. We try to ensure each member company has access to services that will enhance their development potential and provide an added value factor to the way they do business. www.britishwater.co.uk

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    WHAT IS CPD?

    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.

    CPD AND PROFESSIONAL INSTITUTES

    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.

    TYPICAL CPD SCHEMES AND RECORDING OF CPD (CPD points and hours)

    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SAE Media Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.

    GLOBAL CPD

    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@saemediagroup.com

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    Contact SAE Media Group

    UK Office
    Opening Hours: 9.00 - 17.30 (local time)
    SAE Media Group , Ground Floor, India House, 45 Curlew Street, London, SE1 2ND, United Kingdom
    Tel: +44 (0) 20 7827 6000 Fax: +44 (0) 20 7827 6001
    Website: http://www.smgconferences.com Email: events@saemediagroup.com
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